Maryland Live! Casino announced key appointments to the chief management team, naming Philip Cheng as director of beverage operations; and the inner promotions of Victor Deaner to director of surveillance; Jennifer Dunigan to director of selling; and Richard Chwang to director of international relationship marketing. 

Philip Cheng joins Maryland Live! Casino because the new director of beverage operations, where he's accountable for overseeing the day-to-day management and operations of the property’s beverage department. With deep knowledge and experience within the hospitality industry, Mr. Cheng combines creativity with a concentration on guest retention; and lengthening traffic and revenue through collaboration with the Maryland Live! marketing team. Mr. Cheng started his casino career in 2007 at Caesars Atlantic City before moving to Foxwoods Casino Resort in 2013, where he's credited for making a high end wine list, drink menu and mixology development as director of beverage. 

Victor Deaner brings nearly TWO DECADES of casino experience to his new role as director of surveillance. Since joining Maryland Live! in March 2013, Mr. Deaner has elevated the department’s quality and quantity of labor with a leadership style that has significantly reduced turnover and improved employees’ engagement in day-to-day operations. With this promotion, Mr. Deaner takes on an expanded role within the surveillance department, while becoming more desirous about enhancing the operations inside the casino, providing valuable input, information and advice from a surveillance perspective.

Jennifer Dunigan takes at the role of director of promoting at Maryland Live!, where she's going to oversee all aspects of special events, promotions, entertainment and production, in addition to Asian and Hispanic marketing. Ms. Dunigan previously served as special events manager for the valuables since 2013. She has TWO DECADES of management experience around the hospitality industry that has equipped her with the talents and know-how to supervise every step of the development life cycle, from inception of concept to financial projections, through execution and post analysis. In her new role, Ms. Dunigan will continue to cultivate customer loyalty, drive final analysis gaming revenue and contribute to the whole success of the company.

Richard Chwang have been promoted to director of international relationship marketing at Maryland Live!, where he previously served as a global VIP Host for the valuables since opening in 2012. Previous to joining the Live! team, Mr. Chwang worked in South Florida and parts of Wisconsin, where he gained his knowledge and experience within the gaming hospitality industry. In his expanded role, Mr. Chwang will develop and implement new programs to grow the property’s Asian customer base; and build strong relationships with new and existing international customers.  

Read More... [Source: Gaming Industry News]